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Anonymous User
Not applicable

‎23-01-2022 13:09 - edited ‎23-01-2022 13:10

Error code

I was getting NOW TV perfectly yesterday on my LGTV but today I keep getting error code PL – 0 I’ve tried uninstalling the app and reinstalling and I’ve tried resetting the TV to factory settings but nothing has worked has anybody got any idea what I can do? 
many thanks 🙏 

  • LG
0
3 REPLIES 3
gavs82008
Legend 5
Legend 5

‎23-01-2022 13:26

@Anonymous User 

You could try unplugging the router for a few minutes.

 

Other than what you’ve already done I would suggest reporting the fault with staff and explain what you’ve done for troubleshooting.

 

Just make sure to click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help
schnapps
Legend 5
Legend 5

‎23-01-2022 13:31

Hi @Anonymous User 

 

This error message pops up on various NOW device platforms 😡.

 

Don't know if the workaround in this linked thread below helps ?

 

https://community.nowtv.com/t5/Set-top-boxes-Smart-TVs/LG-TV-Error-Code-PL-0/m-p/554985 

Anonymous User
Not applicable

‎23-01-2022 13:56

I ended up disabling IPV6 in the Advanced WiFi settings on the TV then reconnecting to my WiFi.  This seemed to resolve the issue.  And the channels came on okay weirdly afterwards I enabled IPV6 and it all seems to be working fine now will keep you updated as to what happens over the next few days

Thanks people