06-11-2015 21:24
28-02-2016 17:09
28-02-2016 17:56
@Anonymous User wrote:
Hi I don't have a box it's a smart TV with now to as an app and its full 1080p tv. The shows are top left corner nothing you can do on the aspect on the tv it just stretches the screen as you see it. No HDMI cables involved
Very weird...
What's your LG televisions 'model number' and 'Software Version'?
What's your NOW TV 'app' version? Which can be found by launching the Now TV app then visiting: My Account and looking 'top right' of the screen?
Have you tried your LG televisions 'Intialization of App' option (if available on your model)? Which can be found via: Support '?' -> Initialization of App...
How is your LG television connected to the internet. Is it via a wired or wireless (WiFi) ethernet connection?
Do other 'apps' such as BBC iPlayer work okay on your LG television?
Cheers
14-03-2016 6:11
Hi the app is version 2.0.4, my tv is. Connected via wifi and is situated very close to the access point. I have tried launching the app from the content store. The very weird thing is if you fast forward and rewind a program it sometimes comes back to full screen but very rare.
14-03-2016 12:43
Hi @Anonymous User
Thanks for that information, would you be able to provide the additional information that @SeeMoreDigital has asked for in the post above.
This will help us get the correct information to you.
Thanks
Andy
14-03-2016 16:36
To avoid confusion,
Perhaps all the posts/responses regarding LG televisions should be moved into the LG Devices sub-section
Cheers
11-03-2016 24:17
11-03-2016 14:15 - edited 11-03-2016 14:37
Hi @Anonymous User
Thanks for your post.
Sorry to hear that 😞
Just to confirm, are you using Roku or NOW TV (white) Box?
Birgit
NOW TV Team
11-03-2016 14:47
11-03-2016 19:32
Hi @Anonymous User,
Thanks for that information.
I'll send you and email with a request for some more details shortly.
Thanks
Simon
NOW TV Team
15-03-2016 22:01 - edited 15-03-2016 22:02
Hi, im having this issue too. we are using a Roku LT on a Hitachi tv. We bought this
http://www.argos.co.uk/static/Product/partNumber/1083820.htm
HDMI cable and it is not working (ie no purple Roku writing comes up.) can you tell me, is the cable just not suitable or should i take it back and say its faulty?
Thank you