Hi @Anonymous User
Sorry to hear this, As @SeeMoreDigitalhas mentioned, Would you be able to give us a bit more details on what device your using and how it is connected to your TV.
This will allow us to better understand your issue and help resolve it.
Monday (and for the past 6 months) I've was watching Now TV Movies and Entertainment just fine - as from yesterday (Tuesday 24th november 2015) Now TV only appears in the top left hand corner of the screen.
- rebooted (switched on and off) the router and Roku box
- reset the Roku box
- updated Roku software
- completed a full factory reset
Still the screen, only in Now TV (all other channels play full screen), play in the top left hand corner of the screen - what's going on?
@Anonymous User as per @Anonymous User suggestion on the other page, are you using the AV cable, and do you have the option to use a HDMI lead (don't worry if you don't they are trying to fix the fault)?
Thanks @Anonymous User and @Anonymous User,
As you're using HDMI, can you try going into the display settings on your Roku, and changing the output to 720P or 1080P? It'll probably be set on 4:3 or 16:9 at the moment. Then try again and let me know what happens.
We've been able to replicate this here now by the way - it seems it can happen with HDMI or AV cable, and relates to the output setting. We're continuing to work on it.
I've been using A/V connection since I bought the Roku box last Christmas - so just now I've switched to a HDMI cable (don't know why I didn't do this from the start)...
... after a Roku box reset... for a few minutes I got Now TV entertainment full screen (yipee) for a few minutes then the screen turned purple with the message "DCP unauthorised. Content disabled."
Again I reset the box... and I have Now TV full screen when viewing Movies and Entertainment.
Still, seems odd loads of people suffering the 1/4 screen thing all at the same time, no?