Only using 1/4 of my screen

[ljpaddington]

When I start playing a movie it only plays in the top right corner of the screen!!!!!!! I have tried several different movies and all do the same 😡 It's not my TV as all other channels are fine!!!

[SeeMoreDigital]

That's odd behaviour. What make and model of television do you have your Roku connected to?

[Andy-S]

Hi @ljpaddington

Sorry to hear this, As @SeeMoreDigitalhas mentioned, Would you be able to give us a bit more details on what device your using and how it is connected to your TV.

This will allow us to better understand your issue and help resolve it.

Thanks

Andy

[Shauneen]

I cant watch any films or programmes on full screen only 1/4 of screen showing at top left hand corner, my box is a roku box but seem to watch anything on netflix fine

[teejay1]

Mine is doing the same. It's only when I start the film the screen reduces down to 1/4. Tried reset update and unplugging. Hope this is fixed soon else may have to cancel subscription

[the-nadger]

@teejay1@Shauneen

Never seen this problem so quickly checked using Roku HDMI Streaming Stick and all seems normal

[teejay1]

Works fine on xbox one.......I'm goin to try through a hdmi cable to see if it works

[teejay1]

Tried hdmi cable but still th same

[commanda6]

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@teejay1 wrote:
Tried hdmi cable but still th same

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Hi @teejay1 @Shauneen

make sure the display settings on your Roku are set to at least 720p. 1080p if the Roku/TV you have supports it.

Also check the display settings on your TV as it's possible something in your TVs display settings could be affecting it. There is often a picture size/picture scaling setting make sure this is set to either "auto wide" or "16:9"

Hope that helps

[teejay1]

Thanks but have tried that.........it's full screen when I search for film ect but as soon as I press to play it shrinks down to 1/4 off screen