06-11-2015 21:24
07-11-2015 13:49 - edited 07-11-2015 13:51
That's odd behaviour. What make and model of television do you have your Roku connected to?
09-11-2015 11:49
Hi @Anonymous User
Sorry to hear this, As @SeeMoreDigitalhas mentioned, Would you be able to give us a bit more details on what device your using and how it is connected to your TV.
This will allow us to better understand your issue and help resolve it.
Thanks
Andy
25-11-2015 12:06
Hello
Monday (and for the past 6 months) I've was watching Now TV Movies and Entertainment just fine - as from yesterday (Tuesday 24th november 2015) Now TV only appears in the top left hand corner of the screen.
I have:
- rebooted (switched on and off) the router and Roku box
- reset the Roku box
- updated Roku software
- completed a full factory reset
Still the screen, only in Now TV (all other channels play full screen), play in the top left hand corner of the screen - what's going on?
25-11-2015 12:08
@Anonymous User as per @Anonymous User suggestion on the other page, are you using the AV cable, and do you have the option to use a HDMI lead (don't worry if you don't they are trying to fix the fault)?
25-11-2015 13:57
Hi Tom_R
I've been using an HDMI cable all the time ie when it was fine and now when it is not fine. I just checked it again 5 minutes ago and it is still a problem.
25-11-2015 14:02
@Anonymous User @Anonymous User in Settings you should have something about display settings, what is it set to? It'll be something like SD, HD, 480, 720, 1080.
25-11-2015 14:03
Thanks @Anonymous User and @Anonymous User,
As you're using HDMI, can you try going into the display settings on your Roku, and changing the output to 720P or 1080P? It'll probably be set on 4:3 or 16:9 at the moment. Then try again and let me know what happens.
We've been able to replicate this here now by the way - it seems it can happen with HDMI or AV cable, and relates to the output setting. We're continuing to work on it.
Thanks,
Tom
25-11-2015 14:16
I've been using A/V connection since I bought the Roku box last Christmas - so just now I've switched to a HDMI cable (don't know why I didn't do this from the start)...
... after a Roku box reset... for a few minutes I got Now TV entertainment full screen (yipee) for a few minutes then the screen turned purple with the message "DCP unauthorised. Content disabled."
Again I reset the box... and I have Now TV full screen when viewing Movies and Entertainment.
Still, seems odd loads of people suffering the 1/4 screen thing all at the same time, no?
Peace baz
25-11-2015 14:29
Ps. also, when I swapped to a HDMI cable I changed the screen settings to 720p.