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Anonymous User
Not applicable

Only using 1/4 of my screen

When I start playing a movie it only plays in the top right corner of the screen!!!!!!! I have tried several different movies and all do the same 😑 It's not my TV as all other channels are fine!!!
245 Replies
commanda6
Legend 5
Legend 5


teejay1 wrote:
Just checked display settings now I've changed to hdmi cable and had a new option of 720p changed it to that and it's fine now. Thanks for help.
Only got one hdmi port on TV so looks like I will have to keep swaping for my other devices. What a mither. Thanks again


Hi @Anonymous User

 

You won't need to keep changing things around. If you get one of these:

 

http://www.amazon.co.uk/Betron-HDMI-Switcher-Connectors-support/dp/B00KCPY5Y0/ref=sr_1_3?ie=UTF8&qid=1447417819&sr=8-3&keywords=hdmi+switcher

 

It will allow up to 3 HDMI appliances to be on one port on the TV.  You would need to find an extra HDMI cable though

 

Hope that helps Smiley Happy


I do not work for Now . I am simply a Now customer trying to help I am a Community Contributor This means that I know a lot about the service. But just like you I am still a customer. This means I cannot help you with issues that would involve looking into your account directly. A member of the now TV forum team or live chat will need to assist you with these issues.
Anonymous User
Not applicable

Yes thanks very much will have to order one. Wonder why it stopped working with other cable though? ?????
Thanks again
SeeMoreDigital
Legend 5
Legend 5


ljpaddington wrote:
This seems to be affecting more n more Roku users... This suggests to me that it's not the compatability to our TVs... I have now cancelled my subscriptions due to this issue not being fixed! It's weird because the whole layout of the selection films is on the whole screen and the buffering sign is in the middle of the screen whilst the movie is loading yet when the movie starts it only plays in the top right hand corner. I would like my Β£9.99 refunded for this month but I won't hold my breath


 

What's your Roku box's 'model number' and 'Software Version'?

Anonymous User
Not applicable

Hi all - this started happening to me 3 days ago. I can access Netflix, Amazon Prime and BBC I Player with no problem but I can't watch Now TV through it at all. Surely it must be a Now TV issue as I too have had Now through my Roku box for well over a year now and this is the first time it has ever happened. 

Has anyone actually managed to fix the issue?

Thanks

SeeMoreDigital
Legend 5
Legend 5


 kikibeevis wrote:

Hi all - this started happening to me 3 days ago. I can access Netflix, Amazon Prime and BBC I Player with no problem but I can't watch Now TV through it at all. Surely it must be a Now TV issue as I too have had Now through my Roku box for well over a year now and this is the first time it has ever happened. 

Has anyone actually managed to fix the issue?

Thanks


 

What's your Roku box's 'model number' and 'Software Version'?

RhiT
Mentor

I've just had this problem start today. When watching a program or movie this is only playing in the top left corner of my screen. I see others have had this problem but I can't see any solutions...
Everything is in full screen until what I want to watch starts to play?? I use a Roku LT box & have had Nowtv on there since 2013 with no issues... My son also has a Nowtv white box on the same account but he has no issues... So why has this started happening on mine. All other apps work fine, no settings have been changed, so I really don't understand. I would really like a solution on this as I don't want to keep something I can't use.
Has anyone managed to fix this yet?
Anonymous User
Not applicable

i have the same prob not a happy bunny

Anonymous User
Not applicable

Hi @Anonymous User @Anonymous User @Anonymous User @Anonymous User @RhiT @Anonymous User and @Anonymous User,

 

I've raised this to our technical team to look into, as there were three separate topics about this issue (I've merged them all together now).

 

Can you all confirm for me how you're connecting to your TVs? This post by @Anonymous User seems to suggest they were using the AV cable when it stopped working, but switching to HDMI made it work. If you could let me know if you're using the AV cable too, that'd be great.

 

Thanks,

 

Tom

Anonymous User
Not applicable

Tom,

I am indeed using an AV cable, my Roku box is an older version and does not
have HDMI capabilities unfortunately.

Regards

Richard Riley

Anonymous User
Not applicable

@Anonymous User thanks for letting me know. I don't expect people to use HDMI instead - we should be able to fix this as it wasn't happening before.

 

If everyone else can let me know if they're using AV cables as well, that'd be great.

 

Cheers,

 

Tom

Anonymous User
Not applicable

I am using an HDMI cable...

Anonymous User
Not applicable

Im using hdmi lead and also av lead but still only got quarter of the screen .. shud i take the av lead out..?????

Anonymous User
Not applicable

@Anonymous User you should just be able to change the display setting within settings on the box main menu. Change it to 720P or 1080P.

 

Thanks,

 

Tom

Anonymous User
Not applicable

ok will try let u no...

Anonymous User
Not applicable

Anonymous User
Not applicable

Help!!

 

I'm not a tecchy person like a lot of you on here and all this information isn't helping me at all! The same problem happened with my Roku box on the 24th on Now TV only (all other channels fine, just like everyone else is saying)

 

I have gone into Roku Settings and I don't have all these different options for viewing that people are talking about. I have been scouring this site for ages trying to find a way to access the 'Live chat' in the hopes that someone could actually talk me through it but I can't find that either.

 

So, I would be really really grateful if anyone could please just tell me is Now TV going to fix this problem or if not can I at least get someone to please contact me and explain what's going on in real time, rather than having to go on this forum again - which I really only found my way on to by dumb luck (as I said I am not at all technical, I just want to watch telly!!!)

 

Please help because this is making me sad with life.

Andy
Legend 5
Legend 5

@Anonymous User

 

See if the following help guide helps you change the display type on your Roku to either 720p or 1080p

 

http://www.solveyourtech.com/how-to-change-the-display-type-on-the-roku-3/

Anonymous User
Not applicable

Hi @Anonymous User

 

Thanks for your post and sorry  about the delayed reply.

 

If you have HDMI connection, please try these steps here provided by @Anonymous User. 

 

If you're using AV, unfortunately you need to wait until our Roku team gets this resolved or use any other supported device

 

I'm very sorry for the inconvenience caused.

 

Birgit

NOW TV Team

Anonymous User
Not applicable

I wonder if anyone can tell us how long this is likely to go on for please? If it's going to me weeks or months then it'd be nice to know so I can suspend my membership for the movies package (I don't mind watching tiny tv shows but it kind of kills films)

 

Many thanks,

99 πŸ™‚

SeeMoreDigital
Legend 5
Legend 5


Agent99 wrote:

I wonder if anyone can tell us how long this is likely to go on for please? If it's going to me weeks or months then it'd be nice to know so I can suspend my membership for the movies package (I don't mind watching tiny tv shows but it kind of kills films)


 

Does your television have an HDMI port?

Anonymous User
Not applicable

Tom,

Is there any progress on this issue?

Regards

Richard Riley