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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Stick does not recognise my TV brand

I am trying to install the new stick I was sent but it is asking for my TV brand and says it does not recognise my Tesco TV. Have been using it on my account for years. Can other members or Now Support please help. I am beyond frustrated that I am pa...

Santander card not accepted

Hi I'm trying to set up my now tv stick and won't accept my Santander visa debit. I havenjoy contacted customer service by phone they couldn't even guess what was wrong never mind help me out! So tryedon't live chat he just messed me about with stupi...

Resolved! Contact during lockdown

Hey all I have searched for an answer and failed so asking myself! I have what I think is a faulty now tv stick and obviously due to COVID live chat isn't available! Is there anyway I can contact anyone for help with fixing my stick or sending a repl...

Now TV stick

I get the load up screen of the various colours on the NOW TV .... Once these screens finish I get a blank black screen with a TV message of no video available .... Not an HDMI fault otherwise I wouldn't get the loading screen ..... Is the stick just...

Cant set up payment

Im teyin to set up my now tv stick iv typed in the code that appears on the screen but wen i get to the part where i have to enter my payment details its coming up "oops there was a problem" can anyone tell me how to resolve this plz

'oops...something went wrong'

Everything I try to watch won’t load and says the above message.Connection is fine and everything else seems to be ok. Not sure why I can’t watch anything! Was working fine 2 days ago. 

Stick/Message saying power isn't plugged in

Hi, I received my new Now Stick in September and all was fine until this Sunday when it showed a message saying that it needed to be plugged into the power supply. It was already plugged in using the plug and cable supplied. The screen the went blank...