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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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NOW TV Stick FAQs

Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Preloaded stick NOT preloaded

Ok, so....yesterday I bought a stick with one months sport pass preloaded, followed instructions but could access the sport content without it prompting me to buy a pass.  After 3 online chats and an hour and a half I was told to return the stick to ...

Resolved! Passes won’t work on my second now TV stick

I’ve recently purchased a second Now TV stick and my purchased passes won’t work on my new stick. It comes up with a messages saying “Could not register the device. Maximum allowed registered devices exceeded” I only have my 2 sticks logged in as wel...

Missing voucher

I received my stick from amazon today, it comes with a month free cinema and entertainment. It’s says it should be digital but it hasn’t applied anything.....just ask me to sign up as normal to the packages. Any ideas please 

Link not working

Good morning all Just wondering if anybody can help, I got a email with a link to purchase the new nowtv stick at a reduced cost because my white Roku box would stop supporting nowtv and would know longer work.The problem I've got is the link opens u...

Sound issue with nowtv stick

Hi there  I have had an issue with sound not working with nowtv stick. I have found a solution for me that may work for other people so I am detailing it here.If your sound still does not work after factory’s settings initial installation then best t...

Now tv offline

Just got a new now tv stick yesterday as I had the box before but this is no longer supported ..had issues setting the stick up in the first place as the remote wouldn’t pair with it and then I was stuck in an endless loop of updates , restart, updat...

Back button no longer takes you back to all episodes

Following a recent software update my now stick no longer takes me back to all episodes when I click back on the remote whilst watching a program. Instead it takes me back to the home page.  I’m finding this really frustrating.  I’m having to use the...

Switching the Now TV stick on and off

When we have finished watching Now TV we usually want to go back to watching something on our Virgin box, but switching off the stick also switches off the telly. We therefore have to go through the rigmarole of switching the TV back on again to carr...

Resolved! Disney+ Sound

Disney+ is working on my NOW TV stick but the sound is very tinny. Other apps on the stick work and Disney+ is working fine on other devices. Have tried a system update and restart with no joy. Any ideas?