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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by Community Manager
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Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

Resolved! Deleting all devices and have just one new purchase

Hi I think I know what the answer will be but given there seems to be no easy way to contact now tv by phone I'll ask anyway have bought my wife a birthday present for her birthday tomorrow. I have added it to my account as she doesn't have an accoun...

My internet

Hi my internet has been playing up for day keeps cutting out when I go to check the line its say I have an order pending and when I press track order it say I'm all up and running this in incorrect and I'm getting fed up I have checked and looked for...

Sky stores

Hi I am trying to watch a movie from sky store on my now tv box and after I have logged in it says I have to update some info to which I say Yes and then it sets me back to the sign in page again! This cycle is being repeated.any suggestions? 

New HD Boost Service

Have started HD boist trial on Smart Box. Whilst picture quality on ITV plus and All 4 plus and Netflix is pin sharp with great colour, the quality of Sky Atlantic via Now TV plus is much poorer. In fact it is barely noticeable improvement. The Sky p...

Remote not working

Hi just looking if anyone can help My now tv snarl remote isn’t connecting to my stick, I’ve tried 3 different sticks with the correct remotes and non are connecting. I’ve tried turning power off and taking batteries out of remote but still nothing I...

Fed up of smartbox freezing

My now TV hub keeps freezing whilst watching any tv, being live or on demand and I've tried all the reset and internet settings. I'm thinking if cancelling my TV and broadband package

Picture dropping out during streaming, sound continues

Hi all, Weird one, but wondered if you could help. We've got two NOW TV boxes, both from summer 2017. One works absolutely fine, the other we have consistent issues with the picture dropping out. We'll be about half an hour into a programme in the NO...

Resolved! Is the Now TV Box a freeview box?

Silly question I’m sure, but can I watch all free to air channels on a Now Tv Box? I see Argos have them for £12.50 and i work night shifts from home and my office has no where for aerial access so I’m reliant on a WiFi connection. Now streaming via ...