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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Tv

I have nowtv broadband with tv and phone.  Problem I have is that I cannot load nowtv onto my TV 

Now TV unavailable

Hello. I keep getting the message “ home is unavailable at the moment, try again later”. That has been the case for 7 days now! I have tried turning the power off then on, I have re tuned, I have turned my internet off then on, still the same message...

Free to Air Channels Freezing the Box

For the past couple of weeks now, everytime I attempt to watch my free to air channels, the box freezes, blackens out and restarts and says live tv is unavailable. The whole point of this service is so I am able to watch my free to air channels when ...

Now tv asking me to log in

Hi so my now tv box is asking me to log in before I can watch it. I've had it a while and not had this issue before. The problem is, it won't accept the details I'm putting in even though they're correct. 

Free to Air Channels Freezing NowTv Black Box

This problem started two weeks ago, when all of a sudden when going on the free to air channels the screen would freeze? This would then reboot the NowTv black box and load up the home page. If you then went on to the free to air channel again, it wo...

Very Poor Support From NowTV

Dear Sir / Madam, I am registering a complaint against NowTV. NowTV support staff and managers have ignored this issue. Please see below. Brunda (12/08/2019, 08:17:17): Thanks for contacting NOW TV, you are talking to Brunda. Can I start by taking yo...

No internet connection

Please can someone help me!!! Iv been trying to contact Now TV for a hour!!!! My home broadband wifi ain't working, it keeps coming up no internet connection!! Iv done all the tests, checked the cables and they are all fine!!! PLEASE HELP!!!!

NOW TV - What Happened Yesterday ?

As a user of Now Tv I also had problems with my Now box.I got hold of a 100% new box and updated it, reinstalled apps,passwords etc. To the best of my knowledge Now TV has given no explanation for the loss of service yesterday and could not even APOL...

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