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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now Tv Box Freezing

For the last couple of days my Now Tv box has been freezing and rebooting.The error that shows says something along the lines of home screen unavailable please try again later. This happens whenever I go to the TV Guide or click on the current playin...

Resetting account details on existing box

There is problem with my account which the technical team are looking into, it’s been 4 weeks now. The last email they sent me they suggested that I set up a new account using a different email address that is not linked to the account. I am trying t...

OVP_00003 Error & Why have my devices disappeared?

I haven’t made any changes to my devices yet a few have disappeared - I now only have two devices set up. According to the error, I’ve apparently ‘reached my device limit and used my 3 device swap’....but I haven’t made any changes at all to my devic...

Picture keeps freezing when watching live

Hi there,I've been buying daily passes to watch the lions tour of New Zealand.Every game the picture freezes at least 5 times. It's very frustrating considering I'm only buying the passes to watch the single game.I am watching via the app on my smart...

Remote control unpair

Hi, how do I remove the remote control from controlling my tv? I don’t want the now tv remote to control the volume or the on/off button. How do I remote it?thanks 

Stuck loading

I am having trouble getting started using NOW TV. I have my NOW TV box connected and I am on the page which displays the free month code but when I put that code in to my NOW TV account it doesn't recognise it and I therefore can't get past the code ...

TV guide freezing and restarting

Seems to be a lot of people having this issue, I've had it for a few days so did a factory reset and it seems to be working.Before doing the factory reset I tried everything. If you are doing this make sure you are doing a factory reset and not just ...

Resolved! Watching more than one tv on now

I want to sometimes want to watch niw tv on  a bedroom TV while the Mrs is watching the main TV in the lounge do I have to get another now device for that or can I watch 2tvs with one now box.

Tv

I have nowtv broadband with tv and phone.  Problem I have is that I cannot load nowtv onto my TV 

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