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Disabled-Bea
Scholar

cannot open the battery department to change batteries

Hi, am disabled user..arthritis - have no power in hands and cannot get the slide compartment open to change the batteries..thinking of going to a neighbour for assistance or can someone help on here?

Thank you

1 ACCEPTED SOLUTION
Nitro
Scholar 2

get the iphone app, you will never have to change batteries again. Will be easier to use too.

View solution in original post

5 REPLIES 5
redchiz1
Champion 2

Sorry to hear this, if only we could.  😕  You are best to ask a friend, or neighbour as you say to help. 

Disabled-Bea
Scholar

Thank you...did see neighbour and he struggled a bit so have put new batteries in and still no NOW Tv ...there is power to the TV but all ive got is a black screen...no sound/no picture 

gavs82008
Legend 5
Legend 5

@Disabled-Bea 

See if this is of any use. 
https://help.nowtv.com/article/remote-control-troubleshooting

Otherwise you might need to do a factory reset to kick things back into shape.
https://help.nowtv.com/article/hard-factory-reset-now-box-stick

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Disabled-Bea 

The normal issue with Now remotes, whether out of battery power or failed more extensively, is that the Now screen loads to the Home page, but you can’t get the cursor to move. Not a black screen.

So just to clarify, is it only Now that gives a black screen, or is it everything else on the TV as well?

In which case, you will need some kind soul to check that out for you, see if the TV needs just a bit of reconfiguration, or maybe an actual repair.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Nitro
Scholar 2

get the iphone app, you will never have to change batteries again. Will be easier to use too.