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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Any joy on wired connections with Virgin Hub 3.0

Hi. I've got a Now Box (black) with a Virgin Media Hub 3.0 If I hook up to the wired network I keep getting dropped connections, so after reading of other people's posts I've had it working successfully with the guest WiFi. I just wondered if there h...

NOW TV FREEVIEW CHANNELS NOT FOUND!

Everything was working fine the day before yesterday. Then yesterday - no channels! We have tried everything! Internet is working fine, apps are fine, we have reset numerous times, moved the ariel, restarted from scratch, still no freeview channels a...

Now tv app stopped working

I see that you’re currently having problems. On https://help.nowtv.com/incidents you report that there is a problem with service, we should check for software updates and restart our devices.  I have done done this, no software updates available (las...

Can’t access my TV guide

Switched my Now TV box on this morning (Black Box) & I can't access Sky Sports via the TV guide - the menu option for TV guide as disappeared ? I’ve tried resetting everything & still no access ? Can anyone help please ? 

Cannot Connect NOW TV Box

My new 4K box will not connect. It is just blinking white light on the front. Tried switching off and on and resetting broadband with no joy. Please help

Resolved! Ethernet

Hi, I am looking to use my black box now tv broadband router to set up an Ethernet internet connection  without using wi-fi. Does anybody know how to go about setting this up ?  Thanks

Now TV guide

Hi,I think there was a recent update to my box and now I can’t watch live TV via the TV guide element. It just freezes up and then kicks me out. Has anyone else experienced this or do you know how to fix it? It started 2 days ago and is driving me ma...

now tv box and Roku Express both having connection problems

I have two Now tv boxes and one Roku Express and no matter what i do if i put a wifi  range extender close to the Now tv box or Roku box or move their location i have either excellent or good signal for wifi connectivity on the boxes and i get the bo...

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