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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Does my phone count as a device if I don't watch NOW TV on it?

Hello! We both use our phones to manage our NOW TV account - adding packages, checking billing, seeing what's available etc. However, we don't watch anything on our phones because of screen size. But both our phones seem to be counting towards our 6 ...

Box not loading home, catch up or TV guide options

Hi in the last 4 days the home, catchup & TV guide options are not working. The screen just refuses to load & just hangs. I've tried soft reset, hard reset using the button on the back, factory reset, now tvs own technical support but no solution has...

Network Channel - How to Change or Disable

I have a Now TV Box (Black) that I use via the Ethernet connection (Wired).  However the box has a hidden Wifi signal that is using Channel 36.      A far as I am aware I am not using this, so  I would prefer it to be turned off or if that is not pos...

Cancellation

Hi I need to cancel my now tv my number is 02073882693 post code NW1 1HL

Watching something and will go to homepage

I will be watching a program or film and every 20-25 minutes it will automatically close the station (movies, bbc etc) and go to homepage. I then need to go back into the station and resume. It is so frustrating. Any ideas how to resolve this problem...

ITV hub & catch up not working

Is there something wrong with the itv hub as every time I try to load it an error comes up saying ‘oops something went wrong we are working on it’ both my boxes in the house say the same so I can’t see it being my box? 

Resolved! Now tv and broadband

So I have recently signed up to now tv and broadband. I assumed I would get a box that connects to the tv along with the broadband. I have the broadband box but not been given a box that I can connect to the tv so I can watch it on my tv and not my p...

now TV box has never worked from day 1 help

bought box few years ago, never got it to work ( should have taken it back to tescos at this point) tried various recommended fixes on line. There was some suggestion that i needed to change settings in my broadband set up. Unfortunately i felt uncom...

Resolved! Error 009

Black NOW TV box connected via Ethernet / Powerline adapter to router. Had to factory default box, began to setup Wired connection, Internet unavailable (Error 009). Disconnected Ethernet cable, attempted to setup wireless connection, same result (Er...

Phone an broadband not working

Since signing up to now tv I don't feel getting any benefits from this I'm paying my bills but my phoneline not working even tho they already had engineer out I don't get it my WiFi very slow feel like made mistake leaving another company as I never ...

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