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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

New power settings on updated app

A question (grumble/rant) to those that worked on the new update to the service. What's going on with the power settings for stand alone NowTv devices? Previous iterations of the app have powered down the box after 10 minutes of inactivity (as long a...

hayu

I have a hayu account, which I created on hayu over a year ago before it was linked to nowtv. I have a nowtv entertainment and movies package. when I try to watch hayu via the nowtv box it doesn’t give me an option to sign in with my hayu account. ho...

Power connector specifications

Hello, I would like to know the dimensions of the female 12V 2A power inlet on the NOW TV black box (e.g. is it 4.8mm x 1.7mm), because I would like to extend the cable from the wall power outlet, which is too far away from the Openreach box. I would...

Now tv box restarting

Every time I go onto an app be it bbc iPlayer or itv hub, after a few minutes it will flick off and go back to the Home Screen which comes on when starting up the box?! Apps are all up to date. This is only on my small black now tv box, not my smart ...

Random Box Reboot

For each of the last three evenings, my NOW TV Box (black with pink logo), has rebooted itself in the middle of me watching a Netflix show.  First the show goes, then the picture freezes then the box just restarts and loads back to the main NOW TV sc...

now app disappeared

I have 2 black boxes. On one of them the NOW app has disappeared and so no home page.  I have switched it off and left for an hour - that didn't work. So I did a factory reset and that didn't work. Any help would be appreciated.

Resolved! Parental PIN not accepted

For some reason the parental PIN I set up is not being accepted it keeps saying it's the wrong pin but it's not I have a Roku black box how can I solve this any advice.

Blue intermittent screen since update

Hi I too am getting an Intermittent blue screen while watching on a black now TV box. This issue is not happening on our now TV stick we have in another room. It's only happened since you updated the system your end. I don't mind getting a now TV sti...

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