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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Network error when trying to log in on NowTV box

I've reset my password TWICE and can login on my laptop and smart phone no problem but my NOWTV box is freaking out and keeps telling me it's the incorrect password.Even reset the box and NOTHING. Anyone else having these issues? Seems like it has ha...

Something went wrong message on tv

Watching Gemini man and every 10 mins getting an oops something went wrong message on the tv Iv rest the router and still happening.  Website is no help all ican find is if you are watching on windows or xbox  

Resolved! Resuming watching a film

How can I resume/continue watching a film after it has been halfway watched? Usually 90% of the time it freezes and we have to switch to watching a different film. Any help would be great.

Resolved! New update changes home screen

How can I get back to having the my apps screen as my home page? I am quite capable of deciding what I want to watch on my own without having to skip through Now TV's suggestions first! Also the watch next feature ay the end of a program is incredibl...

No internet

Hi,I received my NowTV Hub two last week and from today my broadband service had to be activated but it doesn’t work. They’re only two green lights on : power and wireless but not internet green light.  I have plugged it in and out a few times but it...

BLACK box WHITE power light never goes off

The title says it all.. since the recent update to the box, the simple BLACK and purple bouncing logo has stopped working and instead theres annoying program ads with a WHITE logo in the top left corner.The WHITE led power light never seems to go off...

shazzam by Scholar
  • 9 replies
  • 4 thanks


I’ve been trying to cancel my box for ages but aren’t getting through to anyone. I’ve only managed to cancel my packages through the app and not my actual not tv itself. I am not using it, it’s been unplugged for 3/4 months as we moved to virgin. I a...

Now tv Hub 2 and an ethernet switch

Hello there Wonder if someone can help I have the nowtv hub 2 and have installed a network switch 5 port. I have tries tp-links ones and now a netgear and all do not allow internet. They are ment to be plug n play, Im sure its a clash with IP address...

Watchlist Issues

This appears to be affecting black boxes, white boxes, Windows 10 app and website login via all browsers and Roku boxes. Why when adding series all the extra's are being added to the watchlist. For example if you add Fortitude Series 1 via the add to...

Resolved! Oops something went wrong. We are working on it.

Reading here looks like a number of people are getting this issue but there don't seem to be a resolution.I recently purchased 2 NowTV sticks and both have the same issue. I get an error whenever I select anything from the homescreen/ TV guide - "Oop...