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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now tv black box failing to work

My box now refuses to work,  I have got used to rebooting it most days recently, but now it just wont connect.  The lights are on at the back, the front white light glows, but it will not respond to the remote (and yes, I have changed the batteries i...

Resolved! Can someone with a black box try an experiment?

Getting increasingly frustrated with Now TV. First white boxes were taken out of service, then Smart TVs started playing up, now my black box won't behave. Could someone with a black box trying searching for Gold Divers? You should find that season 5...

my picture has deteriorated and become unwatchable

Really annoyed the picture quality has gone all fuzzy and unwatchable. I have tried everything suggested. There is nothing wrong with my broadband or my TVs which are only new. The picture got worse over last few weeks. I’m not paying for this crap s...

Resolved! Sound problems

Anyone been having problems with sound cutting out on F1 it started last week and I am having problems again today.Can anyone help?

Harry16 by • Scholar
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Live chat link

What is the live chat link? Can’t find after spending ages on website again. Why is it impossible to speak to anyone at NowTV?!! 

New Format

What has happened to the home page on the NowTV box. It is more confusing. When I press the NOWtv button on remote, no longer works. When viewing  films the back button no longer works, you have to press the home button which takes you to the beginni...

Now tv box not turning off

My now tv box has stopped turning itself off so I have to cut the power to it or it’ll just keep playing. I’ve not moved it, changed tv, done anything to upset it. Any ideas how I can get it to work properly? I want to watch a bit of telly in bed and...

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