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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Now tv Hub 2 and an ethernet switch

Hello there Wonder if someone can help I have the nowtv hub 2 and have installed a network switch 5 port. I have tries tp-links ones and now a netgear and all do not allow internet. They are ment to be plug n play, Im sure its a clash with IP address...

Watchlist Issues

This appears to be affecting black boxes, white boxes, Windows 10 app and website login via all browsers and Roku boxes. Why when adding series all the extra's are being added to the watchlist. For example if you add Fortitude Series 1 via the add to...

Resolved! Oops something went wrong. We are working on it.

Reading here looks like a number of people are getting this issue but there don't seem to be a resolution.I recently purchased 2 NowTV sticks and both have the same issue. I get an error whenever I select anything from the homescreen/ TV guide - "Oop...

New tv compatibility

I have a now tv black box and recently got a new 4kultra hd tv, I noticed only on the now tv box it goes to black screen a notice comes up saying dolby vision still having sound but no picture, the tv website says compatibility issues are because it ...

Changing network to connect nowtv box to tv

Hi, I've changed broadband so have a new network and wifi password. How do I connect my nowTV box to the new one? It obviously keeps saying not connected as it's looking for the old one. Thank you

Screen flickering

I’m getting a green flicker on the picture now and again. I changed my HDMI cable but still happening. I saw a post about changing the setting from 1080 to 750 which I’ve done and did seem ok but has started to flicker again. 

Lost channels

Why do channels appear to drop off? This has happened twice to me. I suddenly get no signal and when you scan for channels over half are missing and I have to reset factory settings and start all over again? Does anybody know why this keeps happening...

Film Genre World Cinema

How do we search for films made in a certain continent?eg. China, Japan, KoreaVery disappointed that I'm unable to search by a country like certain websites.The Genre Section is not great tool. World Cinema only shows 24 films.

Something is not right, give it a moment error

Over the last week or so I’ve started getting an error message ‘somethings not right, give it a moment or check internet etc’, my internet is working perfectly so not sure what it is, keeps happening more often now too, which is rather annoying.