NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

No customer support telephone number?

Is there really no customer support contact number for issues when trying to load a new pass? Just keep being sent back to the ‘chat not’ that goes round in circles and doesn’t answer the question or advise you how to resolve the issue!

Signal

Every time a heavy vehicle goes past my house I lose signal. Tv aerial drops out and so does wifi. It’s driving my mad. Please help

Cuts back to home screen

Whenever I watch a show or movie, i get a few minutes of viewing and it cuts back to the home screen. This happens repeatedly, with nowtv shows, Amazon, and Netflix. Every few minutes it just goes back to the main menu and I have to start the whole p...

Error when I select a movie to watch on TV via the box.

I’ve repurchased a pass for movies however every time I try to watch any movie I get “Oops something went wrong. Unable to load video”I have tried switching it off, resting it etc but nothing works. I can use all the other apps on there though, ie Ne...

Resolved! Youtube without sound

Hi, I’m having problems using Youtube on the Now TV box, every time I try to watch a video on Youtube, the screen goes blank and I can hear adverts before the video starts without any picture, if I try to press any directional button I get the pictur...

Now tv goes back to homepage all the time

When ever we watch anything on now tv after five to ten minutes the program goes off and returns to homepage. It has being doing this for months now. Why ??

Now tv box error

Hi there, Having issues with my 2 now tv black boxes. Can't afford internet at the moment so been using a bt wifi hotspot for a while now with no issues. 2 days ago both boxes now having issues connecting to the hotspot but other devices in the house...

Ethernet cable not connecting

I've spent the last two days trying to get this working:Ethernet cable (s) are not connecting. I plug it into the router, then to my laptop, nothing. Try diagnosing, says cable is not plugged in.I reset the router through nowtv site, it tried to reco...

Roku menu bugs and glitches

Hey guys I've had my Black now TV box for a good few years but the Roku menu system I've always found to be just appalling in quality, wondering if anyone else experiences these issues? • Extremely laggy navigating menus, particularly on TV guide• A...

Broadband not working

Is now tv services down,my broadband isn't working I've tried resetting it and all that still only 2 green light and one orange

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