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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! multi coloured vertical lines on screen

I am getting multi coloured stripes on now tv black box while watching football live it happens some times when watching entertainment programme to though not as often.Its not my t.v as watching free view through sky box is seamless no multi coloured...


Resolved! Boost pass

I have recently bought Boost so that I can use 3 devices at the same time. it is not working though as it says I am now using the maximum?  This is incorrect as only 2 are playing at the moment. can someone please help.

Now TV freezing

After reseting and reconnecting to Internet my now TV box prompts a software update. Which it does successfully 100%. Then the screen freezes and can not do anything at all except reset. . Ggrrrrr helpppp

Disable Parental Pin

I am watching a Sky Atlantic show past 10pm. Why do I have to enter a pin? I know OFCOM rules means a pin may be required, but after 10pm?

No customer support telephone number?

Is there really no customer support contact number for issues when trying to load a new pass? Just keep being sent back to the ‘chat not’ that goes round in circles and doesn’t answer the question or advise you how to resolve the issue! 


Every time a heavy vehicle goes past my house I lose signal.   Tv aerial drops out and so does wifi.  It’s driving my mad. Please help

Cuts back to home screen

Whenever I watch a show or movie, i get a few minutes of viewing and it cuts back to the home screen. This happens repeatedly, with nowtv shows, Amazon, and Netflix. Every few minutes it just goes back to the main menu and I have to start the whole p...

Error when I select a movie to watch on TV via the box.

I’ve repurchased a pass for movies however every time I try to watch any movie I get “Oops something went wrong. Unable to load video”I have tried switching it off, resting it etc but nothing works. I can use all the other apps on there though, ie Ne...

Resolved! Youtube without sound

Hi, I’m having problems using Youtube on the Now TV box, every time I try to watch a video on Youtube, the screen goes blank and I can hear adverts before the video starts without any picture, if I try to press any directional button I get the pictur...