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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Flickering On Now TV Home Page At Startup

For about a week now i have found that taking the black box out of standby produces the usual messages about getting homepage ready etc which are all shown ok. But when the  homepage appears it flickers for several seconds. Items on the page can stil...

Jumping back to hime page

Today my Roku Now TV is jumping out of programmes after a few minutes (time varies) and back to the home page.   This is with both Sky and BBC iPlayer programmes (I haven't tried any of the other apps) I've checked my connection quality and speed fro...

Resolved! YouTube app doesn't load

Hello,I have had this box for years and never once had a problem with an application. The issue I am having is when I try to open the YouTube app it goes to a screen of a sand timer and then goes back to the home screen. I tried the simple things lik...

Move a box

I want to move the box that supplies my internet to another part of my lounge how do I do this what sort of wire will I need to move it please 

Resolved! multi coloured vertical lines on screen

I am getting multi coloured stripes on now tv black box while watching football live it happens some times when watching entertainment programme to though not as often.Its not my t.v as watching free view through sky box is seamless no multi coloured...


Resolved! Boost pass

I have recently bought Boost so that I can use 3 devices at the same time. it is not working though as it says I am now using the maximum?  This is incorrect as only 2 are playing at the moment. can someone please help.

Now TV freezing

After reseting and reconnecting to Internet my now TV box prompts a software update. Which it does successfully 100%. Then the screen freezes and can not do anything at all except reset. . Ggrrrrr helpppp