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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
  • 0 thanks

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Never installed and being charged last two months

We are receiving bills and the service was never installed. We replied on emails but our tickets being ignored. Any suggestion what to do, as we do not have internet last 2 months and bills are just coming?

Disney+ no longer supported

I have just tried to access disney+ and I get the message 'Disney+ will no longer be available on this Roku model after May 30 2023. To continue using the Disney+ app, along with all of its newest features and functionalities please upgrade your devi...

Steffi by Observer
  • 6 replies
  • 1 thanks


I cancel my NOWTv membership 2 months ago and they are still taking my money every month.Ive tried contacting them and it’s just a robot, I haven’t used NOWtv in over 5months and I’m have cancelled and they are now stealing my money and there is no c...

Activation Date - still not live

It's as the title says, a day past our activation date of new broadband and we're still not live, there's no Internet

Oisin by Advocate
  • 2 replies
  • 0 thanks

WiFi cutting out

Anyone’s WiFi keep cutting out? The light in the middle keeping going off then orange and flashing, Now tv aren’t being helpful and sent us a new box but it’s still doing it and it takes over an hour to speak to someone, many people are having this i...


Error code 014.30. Could anyone please advise how to fix this problem.  Can't connect yo the wireless network 

Chanel 4

I have a now tv box, I want to watch something on Chanel 4 but it keeps coming up that there is an error. This has been an ongoing problem, I’ve tried everything to get it to work!