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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
  • 33 replies
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...


Is anyone having problems with NOW TV being unavailable? I've tried restarting box but it's not worked for two days. I have a lot of network problems with the box too, always buffering etc and no problems with other devices in the house. 


hello, I haven't received anything from you and the internet is old, what can I do?

Dovile by Advocate
  • 4 replies
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Channel4 oops something gone wrong 008 error on now tv black box.

If you are getting the "Channel 4 oops something is gone wrong error 008", on Now TV's small black box, you will need to press the reset to factory settings at the back of the box. It's hidden so you will need a small tool or  cocktail stick to press...

Michael by Advocate
  • 10 replies
  • 4 thanks


I am wanting to watch the Brighton v Man Utd WSL match which was due to start at 18:45 and has started. Now telling me on NOW this is due to start at 19:30 even though the match has kicked off? I keep getting this issue and paying monthly when the ma...

fledge by Newbie
  • 0 replies
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My phone line is not working

Ive been away for a couple of weeks and the phone line is now not working.The phone say check line, but the remote check says everything is okay.

System update required

Each time I login to NOW TV I’m told “system update required” “please update via settings > system > system update”I go through this process and I’m told the system is up to date but I’m still getting the error message


Does tnt come with sports package 

ROB16 by Newbie
  • 1 replies
  • 1 thanks