NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Resolved! Pin to watch live TV

The issue is with watching the movies package ive got with now tv. Every time I want to watch a live movie im asked to input my pin even though there is no parental pin set. How do I turn off this pin? Thanks

System update

Hi, I’m trying to load an app from my Roku stick and it’s saying I need to do a system update with going to settings etc to carry this out. When I go to my settings there is no such option to select a system update. Online it says to scroll to the bo...

Faulty Black NOW tv box

I have a purple screen with white lines and dashes, nothing else. I believe the box is faulty but it is a few years old. TV working fine, and everything else has been checked. Online chat has been flashing the waiting dots for over an hour now and t...

Theif

Be careful with these scammers taking money from your account wen not supposed to very rude on the phone asked for a English person as the communication wasn’t the best and they refused. I will be taking my custom else we’re

Old users information on my 2nd hand box

Hi, I had a dongle which broke,bought a 2nd hand box but when logging in to Disney plus it has their account info and I can't log in.

Resolved! Set up my device

I want to know how to set up my now TV box.. I had it probably about three years ago but then stopped using it but now would like to use it. How do I set it up?

Six. Digit code.

My black box has been working fine for a couple years yesterday had to reboot it. Got a code on the TV to enter into my phone. Six digits. Keep doing it. I just keep getting writing on my phone tiny red writing saying the code is wrong , re-enter don...

Ovp_00012 now content cannot be viewed in this country. Uk

Yes I've resetted my router disconnected it for 30 mins Yes I've check that my broadband provider hasn't located me as anywhere else but the UK Yes I've hard reset my now tv black box Yes I've changed billing card Yes I've checked latest updates etc...

remote

my now tv remote won’t work or pair even after adding new batteries ive tryed pairing it disconnecting cables everything nothing seems to work if anyone has anything that could help would be grateful thanku

Resolved! Can watch nowtv

Hello for the past 2 days my now tv has been malfunctioning. It either talks to shows pictures but not both. How do I fix it

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