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Account and Billing - Broadband


GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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Close Account

Anyone here been successful in closing the crap now tv account. God this company is terrible to deal with, they're website puts you on a loop of help that does not exist. No live chat, no email. WTF is this company.

Direct debit

Hello, So I've just checked my direct debits and does anyone know if NOW TVs boardband direct debit comes up as Sky Digital? I know they are powered by sky But I checked my emails and it said it wouldn't take any money until my Internet has gone live...

Cancel broadband before activation

I had a problem when signing up and it said to ring to fix this. No information given at all. Rang up but decided to cancel. Was surprised how easy and fast it was. Just rang up, asked to cancel, they said yes done! Ok nice  However I haven't got an ...

Broadband ended

My broadband ended and was told I will be refunded the difference. I see the refund on my nowtv account under payments but I have not received the refund in my bank account. Anyone know roughly how long does it normally take?