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Anonymous User
Not applicable

‎09-01-2022 21:42

False negative email

Hi. Just signed up for now BB and phone. Received usual welcome email notifications outlined my new account details and contract information etc. Then have been sent an apology email with following details.

"We're really sorry but we've had to make a change to your order.

 

We know how annoying this can be and hope it doesn't cause you too much trouble.

 

Your NOW phone number will be" then showing my existing landline number! So what's that all about, very confused 🤔

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎09-01-2022 22:08

Hi @Anonymous User 

 

I had the same email about 4 years ago when i joined NOW Broadband from BT.

 

I just ignored the email about they are making changes, because the details on the email didn't change from the order acknowledgment (including my existing landline number in my name) and everything went through smoothly on the scheduled live activation date given.

 

Here's a similar linked thread below.

 

https://community.nowtv.com/t5/Setup-Performance/Now-broadband/m-p/547210 

 

If you want reassurances that everything is processing has normal then send NOW an email to be on the safe side.

Anonymous User
Not applicable

‎09-01-2022 22:42

In response to schnapps's comment

Cheers for your help much appreciated.

Will email as you recommended!

Cheers

Adeo