Account and Billing - Broadband - Page 132

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Resolved! New sign up for Broadband - how do I get my 6 months free Entertainment?

Hi everyone. New customer here. I've just signed up for NOW Broadband (Fibre) and get 6 months of NOW TV Entertainment package included. How do I use this? Do I get a dongle for the TV or do I need to buy one? How is the package applied to my account...

Resolved! Can you have Now TV passes if you have phone and broadband with someone else?

I currently have Now TV phone, broadband, and 1-year of Movies and Entertainment passes. I'm moving home soon and there will be a big gap between my old broadband stopping and my new broadband starting. Do I have the option of cancelling my Now TV ph...

NOW cancelled broadband as my SKY is still active

Hi, i recently signed up to the Fab fibre deal with 6 months free entertainment pass, at the same time of ordering i cancelled my Sky fibre/TV package as the cost was too high and the Now deal was good. I got a call a week later saying Now had to can...

Cancelled Broadband before activation and still charged.

I cancelled my broadband/phone package via customer services the day before the engineer was due and my connection going live. The person I spoke to on the 23rd April assured me everything had been cancelled and said I would receive a confirmation em...

Broadband not working properly , outages all the time

I switched to Now TV Broadband 2 weeks ago and still having probelsm with it. Goes on and off several times in the evening. What is going on? Support takes ages to respond. Is this a regular thing with Now TV broadband because I can still back out?

Call centre waiting time??

Second day of ringing the call centre still not got through. 1st day got fed up of waiting after 20mins. Today again been waiting for 28 mins. Finally got an answer and the guy hung up on me wtf?? Poor service absolutely terrible. Just need to cancel...

Broadband and Phone Order Cancelled. Appaling Administration. Overwhelmed Customer Service Provision

Corporately this crowd could not plan and manage a hospitality event in an alcoholic beverage production facility. My order for Broadband and Phone was seeming accepted during sign up and the Orders and Appointments page always showed it was pending....

Existing Member wanting to set up Broadband

Hello, I already have the Entertainment and Movies passes but I would now like to add the Broadband package onto my account too. With the first 6 months of the Broadband package, you get an Entertainment pass free. As I have one already, will this of...

Resolved! Cancel broadband during cooling off

What would I do if I want to cancel my services during cooling off period, as Customer services No answers,Chat not working never reply to emails,So want to leave before I get caught out Thanks

Resolved! Switching to NowTV

Hi all, Hopefully this will be straightforward. I'm switching to NowTV from another provider (BT) and judging by the FAQs, there's nothing I need to do RE cancelling with BT. I know that BT usually require 30 days of notice before you cancel with the...

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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Resolved! New sign up for Broadband - how do I get my 6 months free Entertainment?

Resolved! Can you have Now TV passes if you have phone and broadband with someone else?

NOW cancelled broadband as my SKY is still active

Cancelled Broadband before activation and still charged.

Broadband not working properly , outages all the time

Call centre waiting time??

Broadband and Phone Order Cancelled. Appaling Administration. Overwhelmed Customer Service Provision

Existing Member wanting to set up Broadband

Resolved! Cancel broadband during cooling off

Resolved! Switching to NowTV

Fraudulent Charges

Dissatisfaction with customer service and a lack o...

Broadband one off fee

Now Broadband - Change Payment Date?

Cancelling subscription

New Members