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Account, Offers & Promotions

Discussions

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Being charged

Hi, I've been getting charged for your service since September 2017. I was unaware that I have your service, until I received an email stating that I missed a payment. How do I go about getting this sorted, Thanks

refund

Hi,I have just cancelled my entertainment pass on the same day it was paid for. Can I please get it refunded?

Refund

Hello, I thought I cancelled my subscription 5 months ago. However, I have just looked at my bank statement and I have been charged for 5 months worth of subscription. I haven't watched anything on it and I didn't realise I had it. Would it be possib...

Resolved! Bills

If I bought a now tv stick with 2 months free entertainment, do I need to cancel my existing pass or will it be done automatically?

Double payment

Hi, I only have an Entertainment Pass but £7.99 has been taken out of my account twice on the same day?I have checked my account and I definitely only have the entertainment pass??

Visa issues

MorningJust had an email saying I need to update my card as you couldn’t collect payment, and my pass could be cancelled.I’ve checked the card details and it’s my current card.Could this be down to the worldwide issues Visa is having?Thanks

No Entertainment even though I paid for it

Hello,  After the 14 days of trial, I have been charged automatically to continue my subscription to the entertainment pass. I can see in my account (Tab "Bills & payments" > "View my bills") that I have been successfullu charged but when I try to wa...