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Account & Billing

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NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by • Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Payment due dates

Why does it say in the bills n payments section of my account on the website that my next bill due 12 July but i get messages on the 1st saying its now overdue? Its totally misleading.

Billing

You’ve been taking 2 separate payments fromMy account for months now. I do not have any active passes with yourselves. Please respond ASAP, you’re extremely difficult to get hold of

Resolved! Sky Sports - Season Pass Offer

This is offer states you get 10 months of sky sports for £179.If also says cancel anytime - my how does the billing  work? Is it a single upfront payment? Am I actually committed to 10 months?Or am I effectively billed 17.99 each month and can cancel...

Charged after cancelled trial

I had two passes - Cinema and entertainment, both trials. I have cancelled Cinema yesterday and left entertainment, but still was charged for both after trial ended. My Cinema pass clearly said 'Cancelled' but now it is back on and been charged for i...

Problem with account

I have updated my personal details and updated my bank account details and went into kids and clicked on start trial and then clicked on pay after trial and then it came up with there is a problem with your payment when it's all been updated . Need h...

Can't escape from broadband bills

We moved house late last year, and cancelled our broadband. I received written confirmation of this, however we continued to be charged. I contacted NOW TV, who apologised and refunded the overpayments, however they kept charging us. I contacted them...

Apple tv

Hi thereWe have purchased an Apple box to watch nowtv the now tv is in my email address and my husband has set it up in his name do we are unable to watch it can you please help ?? Jan Bull [email removed]

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