We moved house late last year, and cancelled our broadband. I received written confirmation of this, however we continued to be charged. I contacted NOW TV, who apologised and refunded the overpayments, however they kept charging us. I contacted them again, received another apology and another refund, yet despite this, our account still shows that we will continue to be charged for broadband. How do I get this stopped!?!?!
Contact your bank, and withdraw the authority for these payments.
Signature:- Please do not say ‘you’ in your posting and imagine you are talking to any employees of Now. Generally, we are all customers like yourself, who can’t help with billing or other queries that only Now can answer 😞