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Account & Billing

Discussions

NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by Community Manager
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Passes

My payment for my passes are due to come of the 4th of June. If I cancel them now the 1st or June will I still be charged for them?

Been given wrong pass

I’ve taken a free trial of the entertainment pass but when I log in it’s the cinema pass instead. i double checked the confirmation email which says that it’s entertainment so what’s going wrong?

Someone used my email to get a free week of NOWTV?

Someone used my email to get themselves a free week of NOWTV but now I keep getting emails about how “my NOW TV Month Pass didnt go through”, I managed to change the password to access the account but it won’t let me delete the pass until the payment...

Free Passes

Be careful when taking up the so called free pass. I signed up on the evening of 6th May and on the 11th £19.98 had been taken unauthorised out of my account. Customer service can’t seem to see a problem that only 5 days after signing that money has ...

Seemingly Sudden price rise

Hello, I am on the 30 day Broadband roling contract and I have just noticed my bill has INCREASED by £9 a month! I dont seem to have any notification of the increase and thats one hell of a jump, a near 25% increase. Anyone else get a notification of...

Refund for subscription

I signed up for Now TV around a month ago and I haven't used it ever since. I just checked my bank and £11.99 has gone out. I have completely forgot about cancelling my subscription, is there any chance I can get a refund. Many Thanks, Alfie

Delete my account

Spoiler  Hi I would like to deactivate my account in entirety, and by deactivate I mean completely delete my account and erase my details. The fact you have made it an impossible task to actually do this from a button is incredibly annoying. I dont h...

Multiple passes

Hi All, I have an entertainment pass that we use as a family, often getting cross over when kids are watching something when we do with only two streams at the same time. To get around this I want to get the children a kids pass to get them off the e...