Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Billing

I bought my daughter now tv she has not signed for any passes when she has checked her bank account 6 varies amount have come out , she’s checked the box for now tv and her card is not in so could you please let me know how you have got her account n...

Resolved! Silly mum

I forgot to set up my pin and it looks like my son just bought weekly sport pass How can I cancel it please?

My account

Why have I been charged £8.99 this month for my pass instead of £7.99 like every other month?

Cannot change payment details for Nowtv

Everytime I attempt to load the payment details page to update my information as I have swapped banks recently it takes me to a blank white page. I can't pay bills because I can't input my new card details. I have tried using different web browsers ...

Won’t accept my credit card and I’ve tried 3 , very frustrating I bought the stick for €40 in a shop

Bought a stick in tescos for €40 with 2 month entertainment pass and when signing up it won’t accept my credit card for future payments and so I tried 3 different ones and the same message saying they can’t be authorise , all are full of money in dat...

Refund answers

I called now tv on mon and was told he would issue full refund. He said he would email so i had confirmation. Its not coming up in the payments section. Can you tell me when it will as he said cash be refunded 3 to 5 days thanks in advance

Resolved! Box upgrade & passes

Hi, Just wondered what happens to the passes on my stick when my 4k box upgrade arrives. I believe this comes with a 1 month entertainment & movies pass. Will I lose the passes on my stick or will I get both?

Payments

How do I contact nowtv regarding them taking unauthorised payments.

Late payment

Hi I am late on my payment I won’t get paid until the 28 off November due to other bills I had to pay , I received a email stating that I will get eairly termination charges and be cancelled if I don’t pay in 10 days...I do not want this to happen i ...

Close and delete account

I want to close and delete my account but I cannot see option to do this. Thank you.

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