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RJ93
Advocate

Cannot change payment details for Nowtv

 

Everytime I attempt to load the payment details page to update my information as I have swapped banks recently it takes me to a blank white page.

 

I can't pay bills because I can't input my new card details. I have tried using different web browsers to no avail.

 

The number I got sent in an email to ring claim they don't deal with the NOW TV side of things, the live chat told me to ring the number so I am going back and forth.

 

Anyone got any solutions?

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4 Replies
cipper
Advocate

Re: Cannot change payment details for Nowtv

I'm in the same boat. Just changed banks and the payment page just sends me to Congratulations for signing up page. It just seems to go in a loop. 

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4268 Legend 5
Legend 5

Re: Cannot change payment details for Nowtv

@cipper, @RJ93 if you both go on to chat they should be able to help you.


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MikeOR
Advocate

Re: Cannot change payment details for Nowtv

Same problem.

 

Chat is a BOT!  Have been round in circles that only gives me the same details every time or gives me the option to go the the community.

 

Why can we not deal with a human?  I have tried multiple times and cannot update!

 

What the heck?

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RoyB Legend 5
Legend 5

Re: Cannot change payment details for Nowtv

@MikeOR 

 

The Nowbot is not Live Chat.

 

This is:-

 

Get in Touch (all the options, and the best place to start):-

 

https://help.nowtv.com/gb/get-in-touch/

 

On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.

 

 Live Chat and Send Us a Message:-

 

https://help.nowtv.com/contact-us/managing-my-devices

 

On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.

If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.

 

<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>


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