Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Phantom subscription

I've been billed for a Sky Sports Day Pass that I didn't order. Any reason for this?

Shady and misleading conduct and refusal for a Refund !

For such a huge company I am shocked by how low you guys stoop to take money from peoples hands especially when people are struggling to make an income. I didn't get the chance to learn that a month pass (wording that suggests its for a month only) ...

HOW DO I BLOODY CONTACT AND SPEAK TO SOMEONE

All I want to do is get in touch with someone, I can only find a number for the broadband side of things...no email no other number. I thought the live chat might be useful, but not only is it a bot...none of the options lead you to a means of contac...

Resolved! Sky movies pass

Hi All, I’ve been looking at the offers that NOW TV are giving to existing customers but am struggling to get the Sky Movies Pass up and running. Whenever I go to confirm my order it pops up with an error saying ‘ you’ll need to wait until you are ba...

Billing declined as insufficient funds

Due to a miscommunication, the money for our NowTV broadband was put into another account which meant the bill for our broadband was declined due to insufficient funds. What happens now? Is the payment doubled next month or does nowtv try again in 24...

WiFi

When I moved house I couldn’t have brilliant broadband so I was swapped over. I was told the WiFi I had been swapped to would be £25 a month, I am paying £32 a month for a different WiFi which I didn’t ask for. I am paying for the most Expensive one ...

Resolved! Credit card removal

Basically I want to delete my credit card of my now tv can I please get told how to do that or a contact number for now tv pls

....

I wish to make a late payment why is it hard to do such a simple task why is everything so jumbled up and why is hard to contact broadband side of things you lot !

Billing

I had a 12 month contract which has now expired 2 months ago but I got charges on the 7 august how do I claim my money back

Account hacked

Hi. I have just noticed my bill is higher than usual. As well as the entertainment pass which is all I use, I have also had the sky pass and boost option added. I have changed my password and cancelled the pass. Is this enough to stop whoever is usin...

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