Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Need a Refund!

I’ve recently cancelled my now tv pass for entertainment, and it was only renewed 3 days ago and I’ve not used it. I thought when I cancelled I would be issued my refund. Can you help me with this?

Reordering Now TV

Hello,i recently purchased Now TV Broadbands dc has it scheduled to come to the house to be installed by engineers. The problem is I also cancelled it because I thought I didn’t need it anymore. It turns out I was mistaken and still need it, on the w...

account overdue, cant make payment

i recently changed bank accounts using the bank account switch service, but my now tv did not switch and now apparently my account is overdue due to no fault of my own.I updated my payment details over a month ago on the now tv website, but they stil...

Resolved! Bt Now Tv on Firestick

I have a Now TV monthly Sports pass, paid for through BT TV. I believe (bit could be wrong) that I can watch the pass on other devices, such as my firestick or android device, through the app. However, I can't work out how add / locate the pass. Any ...

Payment

Hi I have been trying to update my payment details every time it keeps stopping and says something went wrong

Charged twice for sky sports

You have taken 2 payments of £25

Billed for services not subscribed to

I seem to be being charged for Kids TV (I don't have any) and a boost which I have not signed up for. I have now cancelled these but how did it happen and do I get a refund?

Hayu payment

I have been charged £4.99 today for hayu but when I go onto the channel to watch it’s saying I need to make a payment? Can this be looked into please?

Cancel pass

I want to cancel my entertainment pass. I follow the instructions and get to the part with the swirling circles and checking my account, then message changes to hold on a sec.... Then nothing happens! The circles keep swirling and the message hold on...

Resolved! Can't add device

Hi. I had to change my phone alot this month due to faulty phones and the device limit has been reached so I can't set nowtv to watch on my phone I have working. I got a days pass and 3 months of mobile sports streaming I can't use. Can anybody pl...

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