Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

Now TV escalated service does not work !

I had an issue with not knowing I had an account, when I complained my case was 'escalated', but now it has been stuck in limbo for two weeks not the promised 48 hours.Very unimpressed with this sevice

Resolved! Extending cancelled broadband

I have cancelled my broadband from 6th April, but haven’t had a response to confirm. I need to extend my broadband now we’re staying at this address and working from home, but I can’t contact anyone at now tv to do so. We can’t work without broadband...

Now tv pass

Wanting to cancel one of my passes but doesn’t give me any option to cancel , just tells me information on all , I’ve tried on a laptop and phone , starting to get very annoying

Payment

Why Monese bank doesn't work with Now tv?

I WANT TO CANCEL MY ORDER

Hello i want to cancel my purchase of the now tv stick i would like a refund and now tv havent dispatched the now tv stick yet anyway, i only got it for disney + n now apparently its not available on the now tv stick

Cancelling passes

I am trying to cancel my now tv passes and I can click cancel but the screen just loads and then goes back to the same page without cancelling them. I’ve tried on different devices and the live chat is a robot due to Covid-19 and can’t get through on...

Postcode and address not tying up

My postcode is correct but it’s not matching my address. I can change it manually but it then goes back to how it was before- wrong street name correct postcode.Any ideas?

Unexpected charges

Iv been charge ten pence for no reason on my bank account. Iv paid for cinema pass using a special code with a reduced price. Then ten pence afterwards. I'm baffled. Thankyou

REFUND

IM LOOKING FOR A WAY TO GET A REFUND FROM NOWTV AS I CANCELLED MY FREE TRIAL AGES AGO AS NOT USED IT FOR WHILE AND FOUND OUT I BEEN CHARGED FOR CINEMA AND ENTERTAINMENT PASS NEARLY £20 SOMEONE HELP HOW DO I RESOLVE THIS STILL SAYS PENDING ON MY BANK ...

Refund.

Does anybody know how I can actually contact NowTv? My 10month old kindly bought a sky sports pass last night £33! And I can't find anyway of getting in touch with customer service to get a refund. I don't watch sports, I've still got a free sports p...

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