Account & Billing

NOW Account Help and Information

How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up. How do I use My Account? We've changed the way My Account looks. See this link...

GDPR News and Info - 25th May 2018

Hi All, As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv If you have a ...

White box and renew subscription

Was going to reactivate pass but read that the white box which I have is going to be no use is this true. If so no point reactivating subscription and no be able to use it

Devices allowed

Hi i had allocated devices issue yesterday and was reset back to 5 allowed devices.it’s again giving me error saying can’t add devices or allowed has been exceeded

Unable to use pass

I believe someone using my bank details. I have been charged £9.99 x several months but on my account there is no payment receipt. Can someone get in touch pls asap so I can explain in details. Someone might be using my bank account as I can send you...

Sky Sports News

Hi I have the entertainment pass and i can watch sky sports news on my TV and Mobile but for some reason Its asking me to upgrade to the sports package if I want to view it on my PC?? this doesn't seem right

Need a Refund!

I’ve recently cancelled my now tv pass for entertainment, and it was only renewed 3 days ago and I’ve not used it. I thought when I cancelled I would be issued my refund. Can you help me with this?

Reordering Now TV

Hello,i recently purchased Now TV Broadbands dc has it scheduled to come to the house to be installed by engineers. The problem is I also cancelled it because I thought I didn’t need it anymore. It turns out I was mistaken and still need it, on the w...

account overdue, cant make payment

i recently changed bank accounts using the bank account switch service, but my now tv did not switch and now apparently my account is overdue due to no fault of my own.I updated my payment details over a month ago on the now tv website, but they stil...

Resolved! Bt Now Tv on Firestick

I have a Now TV monthly Sports pass, paid for through BT TV. I believe (bit could be wrong) that I can watch the pass on other devices, such as my firestick or android device, through the app. However, I can't work out how add / locate the pass. Any ...

Payment

Hi I have been trying to update my payment details every time it keeps stopping and says something went wrong

Charged twice for sky sports

You have taken 2 payments of £25

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