@Anonymous User
When you cancel, what you are cancelling is the repeating month to month renewals, so the current period still runs until it runs out, so NowTV are not expecting you to want any refund, nor expecting to pay you one.
But if it is more a case of you missing the Cancelling deadline, and not using the resulting paid-for Pass, as here, then if you get onto Live Chat and explain, you may get your refund.
But you will have to be proactive, and Chat with them to see if this can be done:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
