Hi @Anonymous User
Anybody else in your home have access to your NowTV playback devices ?
If so, add a Payment Pin to your account by going to My Account > Manage Account > My Details & Settings > Payment Pin.
With regards to a refund for the unwanted day sports pass jump over to live chat tomorrow after 8am.
Use this link page below to find the green chat button to click on.
https://help.nowtv.com/article/how-to-submit-a-complaint