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Account & Billing


NOW Account Help and Information

  How do I create a NOW Account? If you're new to NOW you'll need to create an account in order to access all of our great content. Follow these simple steps to sign up.   How do I use My Account? We've changed the way My Account looks. See this link...

Karl-F by Community Manager
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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here:   If you have a ...

Karl-F by Community Manager
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  • 2 thanks

Info on connection please

Hi, im having issues with my smart cctv and they say its my connection going off, is there a way I can see if my internet was off at a certain time?Thank you

Coronavirus impact on phone line

Due to retention concerns, you cannot downgrade your package without calling Now TV.However you can quite easily upgrade via a few clicks. Therefore downgrading is in theory as possible through the website as upgrading - it's only retention policy th...

Acquiring refund on Sky sports month passes

When I last went to cancel my now tv monthly sports subscription it gave me an offer of £16.99 a month for 3 months, which I accepted. I have already made the first of these payments but would like to cancel the other two (/ be refunded), or put them...

Payment cancelled today

Hii cancelled my payment which is due today , I was informed that I would have sky sports for another month but I don’t want it anymore!! Anything I can do to stop the payment coming off for something I don’t want thanks kopkid

Resolved! Children have paid for a pass

How do I get my now pass cancelled and my money back my 3 three old daughter has clicked away using the now tv remote and managed to pay for 2 unwanted passes ?

Resolved! Endless loading when trying to redeem pass

Hi! I've been attempting to redeem my 7 day free trial for the Entertainment Pass. However I've been running into issues. Whenever I click ''Start Free Trial'', I am redirected to the site that checks my account, and then goes into ''Hold on a sec......

Broadband refund

I switched to BT for broadband, just over a month ago. So when I go to my nowtv account it is saying I am due back a refund. It say due on the 21st March.   However when I have gone to my bank I have no refund from Nowtv. Just like to know how long t...