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Aaron1994
Newbie

I have been charged for Now sports when i dont subscribe to Now Sports

So I was looking through my bank details and I have been charged an extra £9.99 for now sports when I'm not subscribed for it 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Aaron1994 

You don't and won't speak to staff about account issues. See this link to explain the purpose of the forum.
https://community.nowtv.com/t5/help/faqpage/title/what-is-community-for

What it sounds like is someone has got a hold of your account somehow and taken the membership out. So there are several things you need to do straight away.

  1. Change your password and sign out of ALL devices.
    https://help.nowtv.com/article/managing-my-devices
  2. Put a payment PIN on your account, this will stop anything new starting without your say so.
    https://help.nowtv.com/article/change-pin-settings
  3. Check your account to see if it's been taken through the website. Have a full read of this as an FYI
    https://help.nowtv.com/article/how-do-i-cancel-now
  4. Jump onto live chat to speak with staff about a refund. Make sure to be signed in and use the 'How to get in touch' drop down.
    https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership
FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Aaron1994 

? £9.99 isn’t a Now Sports amount.

Have you by any chance just taken out a 6 month’s discounted Entertainment offer, and not noticed that it comes with a free trial of Cinema which, if not cancelled, turns into a £9.99 monthly subscription?

If so, watch out for Boost doing the same 😢

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.