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Anonymous User
Not applicable

Message that subscription not paid even though paid

Hello. I recently had issues where I kept receiving emails that my September payment hasn't come through. When I called by phone, the NOW TV staff assured me that the account was fine and everything paid. Now I am receiving more emails that my subscription has been cancelled as I did not update payment details. However, I did update details and staff assured me personally it was fine. Does anyone know why I'm being told two different things? Thank you.

4 REPLIES 4
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Sounds to me it's a repetitive email glitch NowTV's end.

 

If it was me i would drop them an email and ask them to confirm back in official writing via a return reply email that your account is perfectly fine and there is nothing to worry about.

 

Use this email address in the screen shot below.

 

youdoodle-2020-05-11T14-12-50Z.jpg

 

Anonymous User
Not applicable

Hi, @schnapps ! Thank you for your message, it really does help reassure me. I had an inkling about that, but also needed to make sure.

Do you know a reliable email for NOW TV? I had replied to emails before, but they were returned (automated box most likely). Thank you again!

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Should that email address bounce back to you with no reply.

 

Then use this web form on this link page below.

 

https://help.nowtv.com/article/how-to-submit-a-complaint 

Anonymous User
Not applicable

Hi @schnapps 

 

Thank you! The email does bounce, but the link should help. Thank you very much.