Topics with Label: Engineer Visit

Delayed activation

We still haven’t received an update about our already delayed activation and cannot get in contact with NowTV.

Setting UP

Is it possible to get the broadband without the landline? Also what is the quickest way to get broadband installed for a house?

Service Failure Confusion - Who is to blame?

So among the multiplicity of issues I am having with Now TV and Openreach, there seems to be an incongruence between who is actually causing the issues with my service. When I contact Openreach, its a Now problem. When I contact Now, it's an Openreac...

How do I contact Now about my phone line issue?

My home phone is constantly engaged when I call it or it just cuts out after a couple of rings. I've also noticed interference on the line when I hear the tone. I've used the test line link and it says I'm fine. No changes have been made by myself...

Resolved! Move NTP/Router location

Hi There, I am looking to move the Network Termination point for broadband so I can relocate the router/ modem. Is this something that can be provided by Now TV and what are the next steps for doing this? Cheers,

Moved house, WiFi worked for an hour after engineer visit then dropped

Hello! I've recently moved house and had my NOW broadband transferred over to the new property. It was due to go live yesterday (Tuesday 12th July) following an engineer visit. He did his thing, left, and a few moments later we were up and running an...

Installation

Hi, I'm moving in to a flat where the last people living there had now broadband. Is there any point in an engineer coming as all the sockets etc will be already installed to now spec or whatever.When my router arrives surely I can just plug and play...

Boardband Service Outage

I currently have no broadband. The support number has a message saying: "there is a technical issue currently affecting some customers". Is there any update on the status of this issue?

Limited Installation Dates

I am looking to move to NOW TV WiFi in mid-July but am only offered 8 installation engineer visit dates, all of which I am at work for (I cannot work from home). Will more dates become available later on or do I have to call to request a specific dat...

Broken Ethernet socket

My 2nd Ethernet socket appears broken tried new cables out the packet and no connection

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Activity in Setup & Performance