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Activity in Setup & Performance

How do I amend engineer date?

The confusing white and non-white button selection on the form (when choosing an install date) means I've got an engineer coming in the PM rather than the AM. I've tried calling but I keep being told by an automated phone when my set up date is (rath...

CallumCB by Advocate
  • 1 replies
  • 0 thanks

Engineer before hub

Hi, I ordered my hub for delivery 3 weeks ago, was meant to arrive last Wednesday but due to postal strikes and delays it hasn't arrived yet The engineer is due to visit Wednesday for installation (and the hub wont get delivered tomorrow due to again...

Resolved! NOW TV Landline not working

Now TV landline not working at my vulnerable elderly mother's, cannot call her, live 100 miles away, when I test it here it says landline connection is fine but when call the number it says calling temporarily unavailable. Have searched and cannot fi...

SianD by Advocate
  • 6 replies
  • 4 thanks

Losing Internet

Hi, is there anyone who have the same problem as me? Today out of nowhere my intenet light in my hub went away. At first they say will send an engineer soon. But now when i check again, they said my hub is not connected. And to make it worse, when i ...

Ra by Advocate
  • 2 replies
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Newbie help - I need a telephone line installed.

I’m in process of getting set up with Now TV and advised they will ‘arrange a new phone?’ The address was previously with BT but that was disconnected 2 yrs ago. Recent redecorators also cut old cables. Unclear who Now TV have telephone contracts wit...

Not getting speeds promised

How do we get in contact with this human communication dodging company?Been clicking all around trying to find a way to talk to a human and it seems mythical at NOWTVBasically am not getting the minimum speeds promised and unable to get a reply from ...

AMB by Newbie
  • 3 replies
  • 0 thanks