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Activating your NOW TV Stick

If you're lucky enough to receive a NOW TV Stick for Christmas, you can find out how to set it up and activate it by watching this video below:    [video]   If you've received a paper voucher in your box, you can watch this video below to find out ho...

Karl-F by Community Manager
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Netflix on your NOW TV Smart Box or Stick!

Netflix is now available for NOW TV Customers to download through select NOW TV Devices.  What NOW TV Devices I hear you ask? Please see below: NOW TV Box (Black)NOW TV Smart StickNOW TV Smart Box with 4k & Voice SearchNOW TV Smart Box with HD & Free...

Karl-F by Community Manager
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Here is your quick list of FAQs that link to our help site to provide you with all the information you need on your NOW TV Stick.   How does the NOW TV Smart Stick compare with the NOW TV Box? Have a look at our help article here where you can compar...

Simon-J by Community Manager
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Resolved! Cant get stick working

Bought a stick and its asking me to enter a code thats on screen but dont have a clue were to enter this code as no were on my account has this have already entered my voucher code  

Resolved! Unable to watch on my phone

I’m unable to watch anything on my phone. Never had this problem before. It’s coming up ‘the app is unable to connect to the stream-please try again. If the problem persists please restart the app Code0xfd80009e’  Does anyone know what the hell that ...

Can't get past Now screen

I just purchased a now TV stick. I've set up for the entertainment package, signed into my WiFi, but it won't go past the Now screen with the heart and doughnuts... I've tried restarting it twice and tried a factory reset. Even moved WiFi hub closer....

TV smart stick

I've bought a now TV twice now and am still having the same problem- the remote doesn't seem to be connexting to the stick in the TV. When it does work (for a split second) I'm  having issues using the voice control saying it cannot detect my voice s...

stick not working

Switched on TV this morning  Screen came up with NOWTV roku powered and the icon for O keeps flashing with a red love heart or orange ball or flashing teeth but will not change to anything else.  Have tried switching off and on; changed batteries in ...

Terrible Service

Hi all,I've just spent about half an hour talking to the Online Help service. After I explained to them that there was no issue with my Wi-Fi, they then proceeded to talk to me like an idiot and recommended 'turning it on and off again' (which I'd ob...

Error 014.50

I have 2 now tv boxes and now i have bought a stick. If i remember right both my old white box and more resent hd black boxes had issues on the preliminary set up but one quick tweek and all was fine. The stick is being more of a pain then both. I ke...

Connecting now tv stick to tv

I am an existing customer and took up the offer of a free smart stick some time ago, there is no pass with this. I have a current entertainment pass. I have plugged the stick into a new tv and followed the set up instructions. The tv screen says on m...

Stuck on let’s get started

I have been given a Now tv stick when I was in Alton towers. I already have an account and want to set the stick up to my current account but i can’t get past the lets get started page with the code you need to enter online. When do I enter the code ...