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NOW Smart Box

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NOW TV Smart Box Help

    What is the NOW TV Smart Box? The NOW TV Smart Box turns your TV into a smart TV, and is a great way for you to get Sky Movies, Sky Sports, Sky Entertainment and Freeview channels with no contract.   What’s the difference between the NOW TV Box a...

Simon-J by • Community Manager
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Freeview retune alerts

Hello everybody   This is just a heads up to make people aware that from February 2018 more Freeview retunes are happening.   The day in which you will have to conduct a retune will differ depending on your geographical location. Please see the artic...

All movies

Hi there I have recently bought a now tv box but I do not see an option to view all movies.There is a search option it I just want to scroll through all movies without having to pick a genreWhere do I find the A-Z on the now tv box?Many thanks

Sound cutting out

Does anyone else suffer with the sound cutting out when watching live TV on nowtv? Free view channels don't have this issue.I have 200mb internet connection and the nowtv box is wired in so don't think it can be a connection issue.It appears to have ...

NOW TV smart box

Since I purchased my smart now TV box, I'm getting the following message 'Sorry, something went wrong. We' re working on it. 'It's not even giving the option to do anything, neither sign in screen or any other option. It keeps asking me to restart it...

Oops something went wrong. We are working on it.

Hi guys, I’m pretty new to NowTV, I get the above message when I click anything on my smart box...nothing is working! I was using my box before my internet was changed over from BT to NowTV (bundle package of internet and smart tv box) and all was fi...

Resolved! Internet connection zapped by Virgin

There was a loud "plax" as though the TV got hit by lightning. The screen went blank. Error message said to check internet connection. Virgin TV itself is playing okay and Freeview is working. But Now TV is not. Internet connection is fine. My phones...

Resolved! Hardware trial ... no info

I have today revieved a my hardware. As I didn't order one and it is of a type not shown on the website i can only assume that I am part of a hardware trial.   However, I have been sent no instructions or info on the trial. I did a live chat with cus...

Resolved! Does Smart box turn OFF

I’ve bought smart box with built in Freeview channels but been on all night is there a way that goes in deep sleep but where in setting though

Secret Tuner Menu

HiI’ve been having reception problems recently so entered the tuner secret menu to see what signal I was actually receiving. I e done this before and it’s been really helpful.The problem is that when I entere the tuner menu now there is no RF/signal ...

Smart box problem

Hi all! I have had a smart box for about a year now and love it but just recently I'm having trouble using anything other than the free view. Movies, entertainment and all catchup channels wont load. Around 2 tries out of 10 it'll work but otherwise ...

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