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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Resolved! Box turning off

My now tv box has started randomly turning its self on and off and the live chat is unavailable to ask them can any1 advise please ? 

Now TV HD Box

Hello I have a now tv box that will not connect to the WiFi upon switch on until it’s unplugged and restarted then everything is fine

Now Tv box not working

Our now tv box has stopped working .We have reset the box. Taken out connections and put back in. Re set Internet. Nothing works. When we power on we get a blue flashing light for a while before it goes off. Is there a number I can call to talk to so...

BBC IPLAYER PROBLEM

Anyone having problems with BBC iPlayer? Never had issue before, now unable to load asking for log in, there is no way to log in. Resorted to getting a guest code which is not ideal. Any thoughts?

Can't watch anything

Just turned TV on, been watching for 2years, now it's updated, but saying I don't have any passes??Would I have had a 2year pass originally

Resolved! Postcode

No matter how many times I put my postcode in for my location, I still get London local news. Help please

Resolved! Now tv box

My now tv broadband went live on the 26/11/18 but I still haven’t received my box royal mail don’t know where it is 

Content will not play - even though it’s ‘fixed’

My Now TV Roku box will not play any content.i have read the fault which was taking place today and tried every fix people have mentioned and still nothing - it lets me play 5-10 seconds if that and then returns me to the home page - how can I fix th...

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