NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Live TV

My now tv box recently stopped working, it was quite a few years old. I can’t find another one anywhere - I assume they have been discontinued, is that correct? My old now tv box had a really good live tv “app” which I could pause for 30 mins or rewi...

switch from Virgin TV to NowTV

Thinking of moving from Virgin (currently supplies me with TV, broadband, landline) to Now TV plus a different broadband provider. Currently have the small black NowTV box and remote (more than 1 year old) and sporadically get Entertainment passes mo...

Keeps saying connection lost

Hello, when I'm trying to watch programmes or films through now tv and not the apps like Iplayer ect, it keeps saying connection lost, then it won't reconnect to the program or film.The connection is not lost as it works on other devices. How can I s...

Now Boost how do I get boost?

How do I add boost to my account?

Resolved! NowTV box updated to 10.5.3 Build 4094

I have just updated my NowTV box from 10.0.3 b4091 to 10.5.3 b4094.I'm trying to find out what the changes are.Can anyone help?Thanks.

No broadband

My next door neighbour had his BT broadband fitted and the engineer has disconnected my broadband. No one wants to fix it??? What can I do??

Resolved! Router issue

I got issue with router have bad behaviour sometheims. And I can't login on router change password and name and I can change this look like somebody hack my router.and I have logged on different town most like London Birmigham and other after take ...

Resolved! Sky News App

Hi. Is anybody having problems getting the Sky News App to load? I have disconnected the Now box and performed a system update but I still can't get it to load. MTIA

Resolved! Can I use my now tv black box in the USA?

Can I use my Now tv box (black) in the USA? I don't want to watch NOW TV I just want to watch Disney plus, Netflix etc. All the services are available in the USA but will the box work or will it refuse to turn on or a similar error! Thanks in advance...

NEED TO CONSTANTLY REINSERT BATTERIES INTO REMOTE

Hey so I’ve had now tv for over a year now and from day one everytime I use Twitter remote then pop it down to watch an episode or movie by the time I go for it again it’s not working. The only way to get it working is to pop out the batteries and po...

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