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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Remote control works ok then only some commands recognised

I have a Now TV 4500sk box.  All was fine until recently when the unit kept randomly switching off. Unplugging the psu from the box and replacing it had no effect. Unplugging the psu from the mains and replacing it caused the box to power up and work...

Constant Pixilated Picture! Beyond Annoying!

Help!this has been going on for weeks now but i can never be bothered to try sorting it out. My Now TV picture is constantly pixilated. I nearly always start watching something and it goes from bad to worse and I just give up!i have a tv and box upst...

Buffering issues with new box (black box)

I have had my now tv box for just over a week and try as I might I have not yet successfully watched anything in full.When I select a film or programme the four coloured balls swirl around, the programme begins and then the balls swirl ( blue, pink, ...

Cannot connect to new BT Home Hub

Hi.  We have had to change to a new BT home hub as the old one was faulty.  The Now TV box (black) will not connect wireless, and cannot connect by ethernet as the hub is the other side of the room and cannot be moved closer.  There is a padlock show...

I didn't get a landline

Hi, I received a kit which contains the wifi hub/modem. But they say I also have telephone, but I only got the router. No landline 

Engineer to install at a new address

Hiya, I have moved to a new address and need an engineer to come out to install my box. It would need a full set up as I don’t appear to have existing outlets etc. Thanks

Nowtv Box Broken

My box is now broken and cannot connect my HDMI cable to it. I Nedd a replacement yet cannot get help anywhere on this site.

Resolved! Unable to connect to wifi

I have previously been able to connect to my wifi with my NOW TV box but have been unable to do so today.  I have entered the correct password but it would not connect and displayed an Error 014.30 message. I tried disabling pings but this did not wo...