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NOW Box

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⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this.   To help our teams with the investigation can we ask you to reply to this topic ...

Simon-J by • Community Manager
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NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box.   Just select a topic from the list, or scroll down the page to read them all.   Introduction to the NOW TV Box   NOW TV Box Setup and Troubleshooting   NOW TV Box ...

Remote syncing when remote has no sync button

My now tv box (black with blue writing) remote is not synced with the box and the remote does not have a sync button. So the question is how do I sync the remote with the box? Thanks for your help.

Now TV down???

I cannot access now TV on either box, laptop or phone. Anyone else? Keeps telling me not connected to the internet even though all devices are and there's no issue with h broadband

Resolved! Parental pin.

Why am I being asked for an parental pin when it’s never been set up and is not even enabled. Can’t watch anything live but I can watch catch up. Any ideas on how to fix. ?

Can’t sign in on tv

Can sign in on iPad but not on tv (“Oops, something went wrong. We couldn’t log you in right now. Please try again later”). Both using same BT Wi-Fi. Later has come and gone.

Resolved! Speed nonexistent

Hi All. Our 'speed' with NowTV has always been nonexistent however we recently moved to fibre and its even worse. We can't have 2 tvs going because the signal is so bad. We can't use 2 mobile devices and the PlayStation going. Our download speed is 5...

Tamara by • Advocate
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New to now tv

Hi I just joined now tv how do I order a now box to set up my tv to watch now tv on my tv. My tv is not a smart tv but I used now tv before and tv shows diff apps. Can I buy a now tv stick to use on my tv? Or what should I do? Or get? And where? 

Connecting a Now tv box to Alexa

Hi, I've recently got an echo dot but i cant find Now tv in skills. Is it possible to connect Alexa to it and if so does anyone know how please?Thank you

All4

Cant start All4 on my roku nowtv box. Getting a screen which says 'well this is embarrassing. Something is not working. Please try again in a few minutes. temp-3:Auth error ive deleted and reinstalled the app and tried a factory reset.  Any other ide...

Parental block

I’m turning off the parental block, it says it’s off but stays on completely restricting me.

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