NOW Box

⚠️ Blue screen on your box / stick

We're aware of an issue where some customers are the screen flash blue for a short period on their box / stick. Our teams are working hard to get to the bottom of this. To help our teams with the investigation can we ask you to reply to this topic ...

NOW TV Box Help (black)

We've compiled some of the top questions that you might ask about the new NOW TV Box. Just select a topic from the list, or scroll down the page to read them all. Introduction to the NOW TV Box NOW TV Box Setup and Troubleshooting NOW TV Box ...

Box stopped working and account details altered

About a week ago my black Now TV box stopped working - couldn't get it to turn on. I've pressed the reset button underneath and managed to get to the generic 'Get Started' page which directs me to the website to enter a code. Did this and signed back...

Resolved! hub two router

Hi anyone near my wifi who tries to join is being told they can bypass my password if they are in my contacts. to put their device next to one already on the network. I do not want this to be available. none of my devices have a hot spot or wifi shar...

Now Tv not working on any device

So I have been trying to use my Mac and TV box but it will not allow me on the Mac says to many devices go to manage devices and there is the allowed amount. Then on the Box just doesn't load anything clicks on and then clicks straight off. Any sugge...

Coaxial connection

SpoilerI only have a coaxial socket on my wall. Is it possible to use an adaptor to connect the Ethernet cable? Or will this not work? I only have a coaxial socket on my wall. Is it possible to use an adaptor to connect the Ethernet cable? Or will th...

That didnt work out message

Now 48 hrs of that didnt work out message. Tried updating,rebooting and factory reset. Can only get few minutes and buffers then kicks you out. Disney ok though? Even tried removing watch list items and re adding. Hacked off now think may need a new ...

Carnt put the 6 digit code in to start my now tv box

I can't put the 6 digit code in to activate my now tv box

Ignored my cancellation, kept billing me, DSAR ignored

I cancelled NOW TV because it wouldnt work with my system, but they have continued billing me for over 2 years. They have offered me 1 month rebate, then 2 months then 6 months but I believe I cancelled it and all the money should be refunded. I made...

Resolved! Losing Connection

I have 2 of the Black NOW TV boxes. Both of them have received an update in the last week, one on the 6th August and one today. After this update, everytime the box goes to sleep it has lost the connection to the WiFi and just says it is offline. Thi...

Now TV Hub Two won't see my Rako Bridge

Have just moved from BT to Now for broadband only. To run my Rako lighting from my phone app and to adjust the lighting events I need to connect to my Rako Bridge. But even when connected directly to the 'Now TV Hub Two' (as opposed to via the Netgea...

NOW TV Box needs restarting every morning

Hi,My Now TV box requires me to unplug it and restart every single morning before it will work. I don't know why does anyone else have this problem? Also it keeps erroring out when we try to watch something on any app and comes up with a bright purpl...

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